Privacy, Confidentiality & Mandatory Reporting

At our clinic, we are committed to providing a safe, respectful and professional environment for every child, family and client we support. Our team follows relevant privacy laws, professional standards and ethical obligations to ensure personal information is managed appropriately and client safety remains a priority.

Privacy

We collect personal information that is necessary to provide quality care and manage services effectively. This may include:

• Names, addresses and contact details
• Medical, developmental and therapy history
• Referral, funding or billing information
• Assessments, reports and clinical notes
• Communication relevant to service delivery

Your information is stored securely and accessed only by authorised team members. We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

Confidentiality

Confidentiality is an important part of building trust with families and clients. Information shared with our clinic is treated respectfully and kept private unless disclosure is permitted or required.

This may include circumstances where:

• You have given consent for us to liaise with another professional or service
• Sharing information is necessary to support coordinated care
• Records are lawfully requested or subpoenaed
• There is a serious risk to the safety or wellbeing of a child or another person
• Disclosure is required under professional or legal obligations

Our clinicians also follow the professional standards and codes of ethics relevant to their discipline, including expectations around confidentiality, record keeping, professional conduct and client welfare.

Mandatory Reporting

Some members of our team are mandatory reporters under Queensland law. This means they may be legally required to report concerns where they form a reasonable suspicion that a child has suffered, is suffering, or is at risk of significant harm, and may not have a parent or carer able and willing to protect them.

Mandatory reporting obligations can vary depending on a staff member’s profession, registration status and role. Not all team members are mandatory reporters by law. However, all staff are expected to raise concerns internally so appropriate action can be considered.

Making a report does not mean assumptions are being made about a family. It means a concern has been identified that must be referred to the appropriate authority for assessment.

Where appropriate and safe to do so, we aim to communicate openly with families regarding concerns. However, there may be circumstances where we are unable to seek consent or provide advance notice before making a report.

Our Commitment to Families

We understand that privacy and child safety matters can be sensitive. Our goal is to provide compassionate, respectful care while meeting our professional and legal responsibilities.

If you have any questions about how your information is managed, or about our obligations as healthcare providers, please feel welcome to speak with our admin team.